(This is their Opens in a new browser tab account’.) Starting October 12, 2021, your child will be required to sign into their DOE Chromebook with their DOE username and password. If any family needs to return an iPad, they should contact their child’s school, fill out a Technical Support for Families form, or call 718 - 935-5100. Students who are graduating or not returning to a DOE school in the fall will need to return their centrally distributed iPads. This includes students transitioning to new DOE schools, such as middle or high schools or students transferring to a new DOE school. In the fall, returning students will be asked to bring the DOE device to the school they are attending. Students who will attend a DOE school next year may keep their DOE iPad over the summer. Support for the iPads is available through our Technical Support Ticketor call the Help desk at 71 iPad Returns If you have received your iPad, and need help getting it set up, see the Getting Started with Your iPad page. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel with the device. IPads must be installed in the case provided. For AppleCare support, please file a Technical Support Ticket or call 71.įamilies will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad. The DOE will work with families to get broken devices repaired using this coverage. If there is a change in the student's residence during remote learning the iPad should remain with the student, and should be used primarily inside the residence to prevent unnecessary damage.ĭamaged iPads are protected by AppleCare. IPads should remain with the student they are assigned to in order to engage in remote learning.

Staff who need help with technology should log into the Technology Page on the InfoHub iPad Care and Safety If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents. Help with applications (including Google Classroom).Support for sign in and use of iPad or other DOE devices.You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

Nyc doe zoom sign in